Privacy Policy
Last Updated: February 23, 2025
1. Introduction
At Knottaro LLC ("Knottaro," "we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://knottaro.com) or make a purchase from us.
3. How We Use Your Information
We use your personal information for:
- Processing and fulfilling orders
- Communicating about your orders
- Providing customer support
- Sending marketing communications (with your consent)
- Improving our website and services
- Detecting and preventing fraud
- Complying with legal obligations
4. Data Storage and Security
4.1 Storage
- Customer and order information is stored in encrypted databases hosted by Hostinger
- Payment information is securely processed and stored by Stripe
- Encrypted backup systems maintain copies for disaster recovery
4.2 Security Measures
We implement multiple layers of security:
- SSL encryption for all data transmission
- Enterprise-level firewall protection
- Regular security audits
- Multi-factor authentication for administrative access
- Automated malware scanning
- Regular software updates
- Limited employee access to customer data
- Secure password policies
4.3 Retention Periods
We retain your information for:
- Active accounts: Until account closure
- Inactive accounts: 24 months after last activity
- Order information: 7 years (tax compliance)
- Marketing preferences: Until opt-out
- Payment data: Per Stripe's retention policies
5. Third-Party Services
We work with trusted service providers:
- Stripe (payment processing)
- Google Analytics via MonsterInsights (analytics)
- Omnisend (marketing automation)
- Awesome (customer service platform)
These providers have their own privacy policies and data handling practices.
6. Cookies and Tracking
6.1 Cookie Usage
We use essential cookies required for:
- WordPress functionality
- WooCommerce operations
- Shopping cart management
- User authentication
6.2 Third-Party Cookies
We do not allow third-party cookies or tracking pixels on our website.
7. Your Rights and Choices
7.1 Access Your Data
You can access your personal information by:
- Logging into your account at knottaro.com/my-account
- Viewing your profile and order history
- Contacting privacy@knottaro.com
7.2 Update Your Information
You may update your data by:
- Editing your account profile
- Contacting customer service
- Emailing privacy@knottaro.com
7.3 Delete Your Data
To request data deletion:
- Email privacy@knottaro.com
- We will process your request within 45 days
- Some information may be retained for legal requirements
7.4 Marketing Preferences
You can opt-out of marketing communications:
- Using the unsubscribe link in emails
- Updating preferences in your account
- Contacting customer service
8. Data Breach Procedures
In the event of a data breach:
- We will notify affected customers within 72 hours
- Provide details about compromised information
- Offer guidance for protecting yourself
- Engage cybersecurity experts
- Notify relevant authorities
- Provide regular updates on remediation
- Offer credit monitoring when appropriate
9. International Data Transfers
We primarily operate in the United States, but your information may be processed in other countries where our service providers maintain operations.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by:
- Posting the new policy on our website
- Sending an email to registered users
- Updating the "Last Updated" date
12. Legal Basis for Processing
We process your personal information based on:
- Contract fulfillment (processing orders)
- Legal obligations (tax records)
- Legitimate interests (fraud prevention)
- Your consent (marketing communications)
13. Additional Rights
Depending on your location, you may have additional rights regarding your personal information. Contact us to exercise these rights.
